Shipping Policy

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At Ancestral Roots Wood Products, we take pride in delivering your custom-crafted wood pieces safely and efficiently. Below is our shipping policy so you know exactly what to expect.

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1. Shipping Quotes & Payment

Shipping is not included in the price of our products and will be quoted separately once your order details are confirmed.
All shipping costs must be paid in full prior to shipment.

We’ll provide a detailed quote that includes:

• Shipping method options

• Estimated delivery time

• Any additional costs (e.g., packaging or handling, if applicable)

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2. Packaging & Tracking

Every piece is packed carefully to ensure it arrives in perfect condition.
Once your order is shipped, you’ll receive a tracking number so you can follow its journey.

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3. Shipping Options

We ship within Canada using trusted carriers, including:

• Canada Post

• Local couriers (if available in your region)

You’ll be able to choose your preferred shipping method when we confirm your order.

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4. Local Pickup or Delivery (Edmonton, AB Area)

If you’re located in or around Edmonton, Alberta, we offer:

• Pickup by appointment from our workshop

• Local delivery arrangements (to be discussed and agreed upon when you place your order)

We’re happy to work with you to find the most convenient option.

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5. Questions or Special Requests?

If you have a preferred courier, specific delivery instructions, or need help choosing the best option, just let us know when placing your order—we’re here to help.